on the internet - top ten tips
the increased use of the Internet, shopping is becoming a truly global
experience, with more and more consumers turning to their computers to
buy things like software, CDs and books. Like mail order, people
appreciate the convenience of not having to traipse around the shops,
and can browse among a huge choice of goods in their own time.
shopping on the Internet can bring its own problems too. Check out our
Top 10 Tips for safer on-line shopping
careful when you give your credit or debit card details on the
Internet. Always find out whether the company has a secure site.
try to trade with well-known companies, or those that you have done
business with before, or that have been recommended to you.
to get an actual address and telephone number for a company, not just
their E Mail number.
with any other type of purchase, shop around for the best deals and
out for high postage rates and for other hidden costs, such as VAT and
other duty payable, particularly if goods are being sent from abroad.
goods being sent from abroad may take some time to be delivered. Check
with the trader how long this will take, and set a delivery date that
you must have them by, if that is important.
what the company's policy is on returning goods that you don't like or
have changed your mind about. Again, if they have come from abroad, you
may be faced with a hefty postage bill to return them.
the subject of buying from abroad, remember that if you have problems
like faulty goods or non-delivery, it might be very difficult to get
your complaint dealt with. Your contract will be in the country where
the trader is, and it obviously isn't very practical to have to take
legal action abroad.
that reason, only buy very expensive items from companies outside the
UK or Europe if you know them well - that way, if things do go wrong,
you limit the risk.
importantly, print out the order, and keep any terms and conditions
that appear on the web site, just in case of any disputes or problems
Blackburn with Darwen Borough Council, Environment, Housing & Neighbourhood Dept, Public Protection Service, Davyfield Road Depot, Roman Road Industrial Estate, Blackburn, BB1 2LX
Telephone: (Consumer Advice) 08454
040506 (Trader Advice) (01254) 267677 Fax:
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