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Speak Out Satisfied with our service? Contacting Us Market Surveillance Want to know more? Weights and measures - a brief history Enforcement Concordat Prosecution Policy

Speak Out

As part of our goal to improve the service that we provide we are always interested to find out what people think of our service and whether we are concentrating our resources on what you, the community, would like. If you have any comments to make or would like to send your opinions as to what should be our priorities then please complete our confidential Views and Priorities Form.

Satisfied with our Service?

The Trading Standards Service would like to know what you think about our services, so that we can be sure they meet the needs of the people who live and work in Blackburn and Darwen. Please contact us if you want to make a comment or suggestion about any aspect of our work and we will give careful consideration to what you say.

If there is something that you wish to complain about, please do not hesitate to contact us to discuss your concerns. We have a Your Views and Priorities Form on this website, so please feel free to add any comments you wish. 

Contacting us

You can contact us in a number of different ways. Please visit the contact us page for more details.

Market Surveillance

It is the responsibility of this department to visit all business premises in the Borough of Blackburn with Darwen to ensure compliance with the full range of consumer protection legislation. We do not normally announce that we are to make a visit to a premises but will endeavour to call at an appropriate time. 

During our inspection programme we visit premises to ensure that any legislation relevant to that particular business is being complied with. Minor discrepancies will usually be dealt with by giving advice and guidance as to how compliance can be achieved in the future. More serious infringements or advice that has been ignored may lead to prosecution.

In addition to our inspection programme we conduct regular sampling initiatives where we take samples of products, such as food and drink, agricultural feeds, toys, electrical equipment, and second hand goods. These items are then submitted for analysis to determine compliance with the relevant legislation.