On this page you will find a list of helpful consumer contacts. Click on the type of organisation you require for full details. For Blackburn with Darwen contacts, please go to our About Us page.

• Citizens advice bureaux
• Age Concern
• Office of Fair Trading
• Other consumer contacts
• Neighbouring Trading Standards departments

Citizens Advice Bureau

These bureaux aim to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them or through an inability to express their needs effectively.

For more information visit their website here.

Blackburn Citizens Advice Bureau
St John's Centre
Victoria Street
Blackburn
Telephone (01254) 671211

Darwen Citizens Advice Bureau
25 Bolton Road
Darwen
BB3 1DF
Telephone (01254) 776313

Hyndburn Citizens Advice Bureau
New Era Centre
Paradise Street
Accrington
BB5 1PB
Telephone (01254) 394210

Burnley Citizens Advice Bureau
144-148 St James Street
Burnley
BB11 1NR
Telephone (01282) 450535

Age Concern

Age Concern
4 King Street
Blackburn
Telephone (01254) 664242
Web Site: http://www.ageconcernblackburn.co.uk/
Email: enquiries@ageconcernblackburn.co.uk 

Information, advice and casework for travel, welfare benefits, health/care, housing, debt, taxes. Also a range of national and local information is available on issues affecting older people.

Office of Fair Trading (OFT)

Office of Fair Trading
Fleetbank House
2 - 6 Salisbury Square
London EC4Y 8JX
Telephone: (020) 7211 8000
Fax: (020)7211 8800
Web Site: http://www.oft.gov.uk

Other Consumer Contacts

DTI (Department for Trade and Industry)
Consumer Affairs & Competition Policy
Website: http://www.dti.gov.uk/bbf/competition/index.html

OFWAT (Water Services Regulation Authority)
City Centre Tower
7 Hill Street
Birmingham
B5 4UA
Telephone: (0121) 625 1300 / 1373
Website: http://www.ofwat.gov.uk/

OFGEM (Office of Gas and Electricity Markets)
130 Wilton Road
London
SW1V 1LQ
Telephone: 0800 887777
Website: http://www.ofgem.gov.uk

OFCOM (Office of Communications)
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Telephone: (020) 7981 3000
Website: http://www.ofcom.org.uk/

National Lottery Commission
2 Monck Street
London
SW1P 2BQ
Telephone: (0845) 712 5596

Local Authorities Coordinators of Regulatory Services
LACORS
Local Government House
Smith Square
London
SW1P 3HZ
Telephone: (020) 7665 3888
Fax: (020) 7665 3887
Web Site: http://www.lacors.gov.uk/lacors/home.aspx

Crimestoppers - 0800 555111
Free and confidential telephone number that can be used to report any crime. Crimestoppers do offer rewards for information that leads to conviction.

HM Revenues & Customs Confidential Hotline - 0800 595000
Free and confidential phone number where you can report smuggling and illegal supply of alcohol, tobacco, drugs.

Department for Work and Pensions-  National Benefit Fraud Hotline: 0800 854440
Phone this free and confidential number to report someone you suspect of committing benefit fraud.

Neighbouring Trading Standards Departments

Lancashire County Council Trading Standards Department
58-60 Guildhall Street
Preston
Lancashire
PR1 3NU
Consumer Advice Telephone: 0845 600 1352
Other Enquiries Telephone: 01772 263569
Fax: 01772 263638
Email: tsd@ts.lancscc.gov.uk 

Bolton Metropolitan Borough Council
Animal Health and Trading Standards Group
Environmental Services
Weston House
Weston Street
Bolton
BL3 2AR
Telephone: 01204 336586
Fax: 01204 336599
Email: bolton@bolton.gov.uk 
www: www.bolton.gov.uk

Blackburn with Darwen Borough Council, Environment, Housing & Neighbourhood Dept, Public Protection Service, Davyfield Road Depot, Roman Road Industrial Estate, Blackburn, BB1 2LX
Telephone:  (Consumer Advice)  08454 040506   (Trader Advice)  (01254) 267677    Fax: (01254) 267672
e-mail: tradingstandards@blackburn.gov.uk

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